Return Policy

Your satisfaction is our priority. If, within 14 days of receiving your item, you find yourself not entirely pleased with your purchase, you can initiate a return. Watches may only be tried on, but not worn. Wearing the watch leads to a loss in value for which the consumer must pay compensation.

Please email us at support@timesandtreasure.com and we will be happy to help.

 

Table of contents
Cancellation policy
1) Introduction
2) Right of withdrawal
3) Consequences of the revocation
4) Cancellation form

  1. 1) Introduction
    Consumers are entitled to a right of revocation according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:

    2) Right of withdrawal
    You have the right to cancel this contract within fourteen days without giving any reason.

    The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

    To exercise your right of withdrawal, you must inform us (Times & Treasure, Franzensgasse 11/1, 1050 Vienna, Austria, e-mail: support@timesandtreasure.com) by means of a clear declaration (e.g. a letter or e-mail sent by post) of your decision to withdraw from this contract. You can use the attached sample withdrawal form, which is not mandatory.

    In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

    3) Consequences of the revocation
    If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within fourteen days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.

    In the case of contracts for the supply of goods, we may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

    You must return or hand over the goods to us immediately and in any case no later than within twenty-one days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiry of the period of twenty-one days.

    You bear the direct costs of returning the goods.

    You only have to pay for any loss of value of the goods if this loss of value is due to the handling of the goods which is not necessary for the inspection of the condition, properties and functioning of the goods.

    D. Cancellation form
    If you want to cancel the contract, please fill out this form and send it back.

    To

    Times & Treasure e.U.
    Franzensgasse 11/1
    1050 Vienna
    Austria

    E-mail: support@timesandtreasure.com

    I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/provision of the following service (*)

    _______________________________________________________

    _______________________________________________________

    Ordered on (*) ____________ / received on (*) __________________

    ________________________________________________________
    Name of the consumer(s)

    ________________________________________________________
    Address of the consumer(s)

    ________________________________________________________
    Signature of the consumer(s) (only in case of notification on paper)

    _________________________
    Date

    (*) Delete as applicable