FAQ

Shipping

Rest easy with our secure, fully insured, and trackable shipping via Austrian Post. All packages are shipped within 2-3 business days after payment. Shipping time within the EU is 3-5 business days, while international orders take 5-12 business days.

Customs

EU residents enjoy hassle-free delivery with no additional taxes. Non-EU residents, please note that customs duties may apply.

Return Policy

Your satisfaction is our priority. If, within 30 days of receiving your item, you find yourself not entirely pleased with your purchase, you can initiate a return. Watches may only be tried on, but not worn. Wearing the watch leads to a loss in value for which the consumer must pay compensation. Please email us at support@timesandtreasure.com and we will be happy to help.

Warranty

Each piece is 100% authentic ensured by our watch experts with over 10 years experience and our 48-hour authenticity and quality check. If there should be an issue you are as well backed by our 1-year warranty. Our commitment - your confidence. We do expect careful treatment of all watches and we do not provide coverage for damages caused after sale.

Water Resistance Disclaimer

While the watch may indicate otherwise, none of our timepieces are water-tested due to their age. Exercise caution around water, as damages incurred due to water exposure are not covered.

Contact

We are always thrilled to talk about watches, feel free to contact us anytime! If you have any further questions, concerns, or inquiries, kindly email us at support@timesandtreasure.com and we will reply as soon as possible.